FAQ

🧭 Frequently Asked Questions (FAQ)

1. What type of products do you sell?

We offer a wide variety of trending and viral products from around the world — from home gadgets, cozy comfort items, and beauty must-haves to pet accessories, lifestyle upgrades, and fun gift ideas.
Our goal is to bring you the internet’s most-loved items all in one place!

2. How long does shipping take?

Orders are usually processed within 1–3 business days.
Shipping typically takes 7–15 business days, depending on your location and the product ordered.
Once shipped, you’ll receive a tracking link via email to follow your order’s journey.

3. Do you offer free shipping?

Yes! We offer free worldwide shipping on most orders.
Some products may have express or premium shipping options available at checkout.

4. What is your return policy?

If your item arrives damaged, defective, or not as described, please contact us within 7 days of delivery.
We’ll gladly arrange a replacement or refund.
Note: For hygiene reasons, beauty and intimate wear items (like shimmer oils or lingerie sets) may not be eligible for return.

5. How do I know what size to order?

Each product that comes in different sizes (like clothing or accessories) includes a detailed size guide in the description.
Please review it carefully before purchasing — and if you’re unsure, our support team can help you choose the right fit!

6. Can I track my order?

Absolutely! Once your order ships, you’ll receive a tracking number by email.
You can track it directly through our website or the carrier’s tracking portal.

7. Do you offer gift cards?

Yes, we do! 🎁
Our digital gift cards are perfect for birthdays, holidays, or surprises. You can purchase them directly from our store and send them instantly via email.

8. How can I contact customer support?

You can reach our friendly support team anytime at support@[yourstorename].com or through our Contact Us page.
We aim to reply within 24–48 hours.

9. Do you offer discounts or promotions?

Yes! We regularly feature exclusive deals, limited-time offers, and bundle discounts.
Subscribe to our newsletter or follow us on social media to stay updated on our latest promotions.

10. Can I change or cancel my order after placing it?

We can modify or cancel your order within 24 hours of purchase.
After that, your order may already be processed or shipped — but we’ll do our best to assist where possible.

11. How much time my product will take to arrive? Please refer to our Shipping and Handling page for all our information.